A: License keys/serial numbers are emailed out within 30 minutes of purchase during normal business hours (8am - 5pm Eastern Time). After hours licenses are emailed up to 2 hours after purchase before 8pm Eastern Time. Remaining licenses will be emailed the following morning. For orders placed on a weekend after 8pm Eastern Time, licenses are filled the next day by noon.
A: Download links are contained within the email containing the license from email@example.com
A: Typically we include installation instructions with any online/downloadable software license. If you are experiencing some trouble with a software product you purchased from us, you can call us at 1-855-532-8222 and speak with a representative to help resolve your issue.
A: Typically when this happens there is a typo in the email submitted at check out. You can write firstname.lastname@example.org for assistance.
A: You can call us at 1-855-532-8222 and speak with a representative that will resend the download information.